Premier Inn Email Address

Premier Inn email addresses can be used for making a complaint or sending feedback.

Use the email address below:

• For making complaints, send an email to: guest-relations@premierinn.com

They will try to get back to you within 2 working days, however, depending on the case and their availability, it might take up to 7 days.

If you need urgent help with your policy or your claims, you can use Premier Inn Live Chat instead.

1. Use a Clear Subject Line: Make sure the subject line of your email gives a concise summary of your complaint. For example, “Issue with Order #12345” or “Concern about Product Quality.”
2. Be Polite and Professional: Even if you’re frustrated, it’s essential to remain calm and courteous. Avoid using aggressive or accusatory language.
3. State the Facts: Clearly and concisely explain the issue. Include relevant details such as dates, times, order numbers, or any other pertinent information.
4. Be Specific: Clearly state what you’re unhappy about. Instead of saying, “Your service was terrible,” you might say, “I waited for over 45 minutes on hold without getting a response.”
5. Include Evidence: If possible, attach photos, screenshots, or any other evidence that can support your claim.
6. State What You Want: Be clear about the resolution you’re seeking. Whether it’s a refund, replacement, apology, or some other action, specify your desired outcome.
7. Include Your Contact Information: Make sure the company can reach you if they need further information or want to discuss a resolution. Provide your phone number or an alternative email address if necessary.