EDF live chat is open for the following hours:
24 hours a day – 7 days a week
The web chat feature is open to all customers and will answer questions on any query, including, tariffs, moving home, switching to or leaving the company, accounts, and bill payments. Simply pick the topic that applies to you and click the chat now button. You will be required to enter your name and email address prior to speaking to a representative.
Some customers have reported issues with the EDF online chat, if this is the case for you, you can contact them via Whatsapp instead.
Whatsapp link: Open Whatsapp
Whatsapp support operating hours: Monday to Friday 7am – 11pm; weekends 8am – 8pm
Whatsapp wait time: 6 hours on average
If you wish to access the EDF energy live chat website, click on the image below and look for the “chat” option at the middle of the page.
Alternatively, if the chat is not available, you can use the EDF Email Addresses.